Purchasing & Shipping
Payments
Payments made through this website are processed using the secure payment gateways provided by Wix.com and Stripe.com. You do not need to register with these services to purchase. You can pay with your regular debit or credit card. We do not store any of your debit/credit card details. Payment is taken in Australian dollars and the currency conversion for international buyers will happen automatically through your debit/credit card.
Shipping
Most orders will be packed and shipped within 5 working days. Within Australia the pieces will be sent using TNT Road Express courier service. All shipments are tracked and require a signature on delivery.
Most Australian deliveries will arrive to metro areas within 2-5 business days from shipping but please allow 7 days in total. Please note: we are experiencing delivery delays due to COVID19 issues so I cannot guarantee any specific delivery timeline at the moment.
I can ship internationally, please email me before placing your order to obtain a quote. Include your details and the piece you would like and I can give you shipping options.
Overseas shipments (Outside of Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customers expense. We have no control over these charges and accept no responsibility for additional charges.
Returns
I hope my artwork will be a beautiful addition to your home that will bring you joy for many years to come.
If a piece is not as you expect, please contact me by email within 7 days of taking delivery to request a return and refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service as was used to send to you. Once the piece has been safely returned I will refund your payment within 14 days. Payment is refunded minus the cost of shipping and payment gateway (Stripe) fees.
At this time I am unable to offer a refund or return on any product(s) sent outside of Australia.
Damaged Delivery
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me by email within 7 days and attach a photograph of the damage.